LDV Software · Products · Dr. Green
Your practice's online image, as good as the work behind it.
Dr. Green is the clinical reputation system for dental practices. It keeps an eye on your Google listing, grows it with your patients' own words, and protects it when a difficult review arrives. No advertising, no manufactured text: only what your patients actually said.
Early access is open to dental practices for now: the core features are live and we add new ones by listening to the first practices. Other sectors will follow.
No credit card for the trial · Then €49 per month, taxes excluded · Cancel any time
Che visita ha fatto oggi?
The figures are an example. The app is in Italian: the invitation goes out from the practice's own phone, and you pick the contact in WhatsApp.
The point
Your Google listing doesn't reflect your practice.
Before booking, a new patient reads the reviews. But most of them come from the few who left disappointed: the many satisfied patients go home and never think about it again.
Few people write
A happy patient rarely stops to leave a review. An irritated one does it that same evening. So the rating drops even when the work doesn't change.
People read before they call
Stars and comments are the first thing a new patient sees of the practice. If the voices of those who were happy are missing, the call often never comes.
Replying is delicate
One sentence is enough to confirm that the writer is a patient, to mention a clinical detail or to sound like an admission of fault. That is why many practices don't reply, and the silence shows too.
The system
Three movements, one application
It isn't a tool for collecting stars. It is how a practice keeps its online image under control: watching it, growing it, defending it.
Monitor
The numbers on your public Google listing, how many reviews and what average, refresh on every day the practice uses the app. On Monday morning, when there was activity during the week, you get an email with the recap. Nothing to open, no dashboard to learn.
Improve
At the end of the appointment you send the patient an invitation. They describe their experience in a minute, the system puts their words in order, they edit and publish from their own account. No incentives, no text written for them.
Protect
When a difficult review arrives, paste the text and get three ready replies. Before you read them, an automatic check makes sure they respect patient confidentiality and the profession's ethical rules.
Inside the system
How a genuine review comes about
The practice sends the invitation
At the end of the appointment you pick the visit type and tap «Send». WhatsApp opens with the message already written. Eight seconds of work for the front desk.
The patient talks
They open the link and answer six questions: some on a scale, at least two in their own words. The questions are drawn at random and the practice does not choose them: that is the guarantee nobody can steer the answers.
The text composes itself
Using only what the patient stated. The words that come from them are highlighted, so they can see where every sentence comes from.
The patient publishes
They edit the text if they want, copy it and open the practice's Google listing. They publish, from their account, with the star rating they choose.
How to reply without getting it wrong
Paste the review
Copy the text from the Google listing and paste it into the app. No account needs to be connected.
Get three replies
One plain, one warmer, one more formal. No confirmation that the writer is a patient, no clinical terms, no admission of liability.
Choose and publish
Read it again, edit if you want, copy and publish on Google Business Profile. Responsibility for what you publish stays with the practice.
What you see
Four numbers on Monday morning
No reports to interpret. The numbers that matter fit on one line, and they reach you by email on Monday when there was activity during the week.
Your Google listing
How many reviews it has and what the average is, read on every day of use. You see whether the curve is rising, and by how much.
Invitations sent
How many went out last week. If they drop, you know.
Pages opened
How many patients actually opened the link. It tells you whether you are sending it at the right moment.
Texts copied
How many went all the way through. The ratio of copied to sent is the honest measure of how it is going.
Transparency
What we don't do, and why that is what makes it work
These rules are built into the software: the practice cannot switch them off.
- We do not write fake reviews and do not publish on the patient's behalf.
- We do not buy or sell reviews and offer no incentive in exchange for one.
- We do not filter out dissatisfied patients: the path is identical for everyone, and the composed text is negative when the ratings are negative.
- We do not connect to the practice's Google account and ask for no OAuth permissions.
- We do not let the practice choose which questions the patient receives.
- We do not promise a number of reviews, a search ranking or an increase in revenue.
Privacy and compliance
Patients' data stays with the patients
The text is never stored
What the patient writes and the composed text are never saved: they are used to compose and then discarded. Only identifiers, visit type, dates and the numbers chosen on the scales remain.
No phone numbers
The invitation is sent from the WhatsApp contact picker on the practice's phone. The patient's contact details never enter our application.
Servers in the European Union
Database and application are hosted in the EU (Ireland). Processing follows Regulation (EU) 2016/679. Details in the privacy notice.
Professional ethics
Replies never confirm that the reviewer is a patient, contain no clinical terms and admit no liability. An automatic check verifies every reply before it is shown.
Pricing
Start free. Then €49 a month.
Amounts in euro (EUR), excluding taxes. No activation fee, no per-seat charge, no minimum term.
Free trial
€0 — 12 invitations
On sign-up you get 12 free invitation generations, once only. No credit card is required and there is no automatic renewal: until you subscribe, nothing is charged.
- All features available
- No time limit
- Replying to reviews always stays free
Monthly subscription
€49 per month + taxes
Renews automatically every month until cancelled. All three movements, with no usage limits, updates and support included.
- Unlimited invitations and replies
- Google listing numbers and weekly recap
- Cancel yourself, at any time
- Invoice available at every renewal
Annual subscription
€490 per year + taxes
The same service, paid once a year with automatic renewal. That is €40.83 per month: two months less than the monthly plan.
- Everything included in the monthly plan
- A single annual invoice
- Cancel before renewal, on your own
VAT, renewal and cancellation: the commercial terms
The service is reserved for professionals and businesses (dental practices and dental companies): it is not offered to consumers. The supplier, LDV Consulting FZCO, is established in the United Arab Emirates; for Italian business customers holding a VAT number the supply is outside the scope of Italian VAT under art. 7-ter of Presidential Decree 633/1972, and VAT is accounted for by the customer under the reverse-charge mechanism. Any taxes or withholdings required by the law of the customer's country are borne by the customer.
The subscription renews automatically at the end of each period (monthly or annual) until cancelled. You can cancel at any time from the billing portal: you keep the service until the end of the period already paid for and nothing further is charged. Full terms in Payments, renewals and refunds and in the Terms and conditions.
Frequently asked questions
What people ask us most
Is it a program that generates reviews?
No. It is the tool a practice uses to follow, grow and protect its online image.
It makes it easy for the front desk to ask for a review at the end of an appointment, and easy for the patient to write it, in their own words and from their own account. Nobody writes it for them.
When a reply is needed, the drafts are checked before you see them. A reply that confirms the writer is a patient, or that mentions a clinical detail, can cost the practice disciplinary proceedings or a fine from the data protection authority.
What exactly do you monitor?
The public data of your Google listing, that is the number of reviews and the average rating, read on the days you use the app; plus what happens inside it: invitations sent, pages opened, texts copied. They are your own numbers, read from public data and shown without interpretation: we promise no position in search results.
Is it legitimate to ask a patient for a review?
Asking a patient to describe their experience is allowed; what is not allowed is offering payment or a benefit in exchange, writing the review for them, or showing the invitation only to those who are satisfied. Dr. Green is built to rule out all three: no incentives, the text comes only from what the patient stated, and the invitation is identical for everyone.
Who publishes the review on Google?
Always and only the patient, from their own Google account and with the star rating they decide. Our service prepares a text they can edit and copy: it has no access to their account or to the practice's Google listing.
Do I have to connect my Google account?
No. There is no permission to grant and no approval to wait for. The practice only needs to paste in, once, the public link to its own Google listing.
What if the patient isn't happy?
The path is the same. If the ratings are negative, the composed text is honestly negative. The system does not hide the invitation from dissatisfied patients and does not divert them elsewhere: that would be an unfair practice and against review platforms' rules.
What do you keep about the patient?
The phone number never passes through our servers. The text written by the patient and the composed text are never saved. Only an invitation identifier, the visit type, the dates and the positions chosen on the scales (numbers) remain. The detail is in the privacy notice.
How much extra work for the front desk?
Eight seconds at the end of the appointment: pick the visit type and tap «Send». Nothing to install, nothing to learn and no number to type: the contact is chosen from the WhatsApp address book, the way it is done every day already.
How do I cancel the subscription?
In the app, under «Settings → Subscription → Manage»: the billing portal opens, where you can stop the renewal yourself, without contacting us and without notice. The service stays active until the end of the period already paid for. If you prefer, write to us and we'll do it for you.
Who issues the invoice, and how do I pay?
Payment is by card on Stripe-hosted pages: card details neither pass through nor are stored on our systems. The invoice is issued by LDV Consulting FZCO and can be downloaded at any time from the billing portal.
Who is it for today?
During early access it is open exclusively to Italian dental practices: questions, messages and checks are calibrated for their language and their professional rules. Other sectors and other countries will follow in later phases. The service is offered to professionals and businesses, not to consumers, and is not available in countries where supplying it would be prohibited by law or by international restrictive measures.
Every patient has something to say. Give them a simple way to say it.
Sign up in a minute and send the first invitation at the end of your next appointment. Twelve invitations included, no credit card.
Create your account