Terms and conditions of service

Effective from 17 September 2026 · Version 1.1

1. Subject

These terms govern access to and use of the subscription digital services offered by LDV Consulting FZCO under the «LDV Software» brand (the «Services» or, individually, the «products»). By signing up to a Service the customer accepts these terms in full.

These terms apply to all products. Where a product has rules of its own, they are set out directly below the relevant section, in a box dedicated to that product, and prevail for that product in case of conflict. One product is on the market today: Dr. Green.

2. Who the Services are for

The Services are offered exclusively to professionals and businesses (the «Customer»). They are not offered to consumers: whoever signs up declares that they are acting in the course of their professional or business activity. Each product may initially be reserved for certain sectors or countries. The Services are not available in countries where supplying them would be prohibited by applicable law or by international restrictive measures.

3. Sign-up and access

To use a Service you must create an account with a valid email address and a password. The Customer is responsible for keeping their credentials confidential and for all activity carried out with them, and undertakes to notify us without delay of any unauthorised use. One account corresponds to one organisation; within it, the owner and authorised staff may use it.

4. What our products do

Our products are subscription web applications that help the Customer carry out recurring tasks in their work. The features of each product are described on its page and may evolve over time, including through the addition of new features.

5. Nature of the texts produced, and editorial responsibility

Some products suggest texts generated by automated language-processing systems, using only the information supplied by the user. They are suggestions, not verified content: they may contain errors or wording unsuited to the specific case. Whoever publishes a text remains solely responsible for its content.

6. Prohibited uses

The Customer undertakes not to:

• use the Services in breach of the law, of the ethical rules of their profession or of third-party platforms' terms;
• give access to people outside their organisation or resell the Services;
• attempt to access parts of the Services not intended for the Customer, or impair their operation.

Breach of these obligations allows immediate suspension of access, without refund of fees accrued.

7. Free trial

A product may include a free trial. The trial requires no card, does not turn into a subscription automatically and is limited to one account per organisation.

8. Fees, invoicing and renewal

Each product has its own prices, shown on its page and below. All amounts are in euro (EUR) and exclusive of applicable taxes. Payment is by card through the payment service provider Stripe; card details are entered on Stripe pages and never pass through our systems. The subscription renews automatically at the end of each period, charged on the same day, until cancelled. The invoice is issued by LDV Consulting FZCO and can be downloaded from the billing portal.

The supplier is established in the United Arab Emirates: for Italian business customers holding a VAT number the supply is outside the scope of Italian VAT under art. 7-ter of Presidential Decree 633/1972, and VAT is accounted for by the customer under the reverse-charge mechanism. Taxes, withholdings or filings required by the law of the Customer's country are borne by the Customer.

If a payment fails, access may be suspended after the second unsuccessful charge attempt and revoked after thirty days. Prices may change with at least thirty days' notice by email: the change applies from the following renewal and the Customer may cancel before it takes effect.

9. Term and cancellation

The subscription has no minimum term. The Customer may cancel at any time, on their own, from the billing portal reachable in the application, or by writing to the support address. Cancellation prevents the next renewal: the Service remains usable until the end of the period already paid for. Refund conditions are described on the Payments, renewals and refunds page, which forms an integral part of these terms.

10. Availability of the Services

The Services are provided «as is». We undertake to keep them continuously available, but we do not guarantee uninterrupted, error-free operation: interruptions may occur for maintenance, updates or causes beyond our control, including outages at the third-party providers listed in the privacy notice. Planned interruptions are announced in advance where possible.

11. Intellectual property

The applications, their code, interface and content belong to LDV Consulting FZCO. The Customer is granted a non-exclusive, non-transferable right of use limited to the duration of the subscription. Texts produced through the Services may be used freely by whoever publishes them.

12. Personal data protection

Data processing is described in the privacy notice. When a product processes data about third parties on the Customer's behalf, the Customer acts as controller and LDV Consulting FZCO as processor: the conditions are those set out in the notice and, on request, in a separate agreement under art. 28 of Regulation (EU) 2016/679.

13. Limitation of liability

To the extent permitted by law, our total liability to the Customer, on any basis, does not exceed the fees paid in the twelve months preceding the event giving rise to the claim. We are in no case liable for content published by third parties, or for loss of revenue or reputation.

14. Changes to these terms

We may update these terms for technical, regulatory or product reasons, including to add boxes for new products. Material changes are notified by email at least thirty days in advance; using the Service after that date constitutes acceptance. Anyone who does not accept may cancel at no cost.

15. Governing law and jurisdiction

The contract is governed by the laws of the United Arab Emirates and the courts of Dubai (United Arab Emirates) have exclusive jurisdiction over any dispute. This choice is available because the Services are offered to professionals and businesses only; any mandatory rules that may apply remain unaffected.

16. Contact

For any question about these terms write to support@softwareldv.com or see the Contact page.