Terms and conditions of service

Effective from 11 September 2026 · Version 1.0

1. Subject

These terms govern access to and use of the subscription digital services offered by LDV Consulting FZCO under the «LDV Software» brand (the «Services»), including the «Dr. Coro» application. By signing up to a Service the customer accepts these terms in full. Product-specific conditions are set out on each product page and prevail in case of conflict.

2. Who the Services are for

The Services are offered exclusively to professionals and businesses (the «Customer»); Dr. Coro in particular to practices, partnerships and companies carrying out dental activity. They are not offered to consumers: whoever signs up declares that they are acting in the course of their professional or business activity. The Services are not available in countries where supplying them would be prohibited by applicable law or by international restrictive measures.

3. Sign-up and access

To use a Service you must create an account with a valid email address and a password. The Customer is responsible for keeping their credentials confidential and for all activity carried out with them, and undertakes to notify us without delay of any unauthorised use. One account corresponds to one organisation; within it, the owner and authorised staff may use it.

4. What Dr. Coro does

The product has two features and only two:

• Invitations and text composition. The Customer creates an invitation and sends it to the patient through the messaging application installed on their own phone. The patient answers a page of questions drawn at random from a question bank; the system composes a text using exclusively what the patient stated. The patient can edit it, copy it and publish it themselves on the review platform from their own account.
• Preparing replies. The Customer pastes in the text of a review they have received and obtains three editable suggested replies, which they can copy and publish themselves.

The Service does not integrate with the Customer's Google account, does not publish content on their behalf and does not let them choose the questions put to the patient.

5. Nature of the texts produced, and editorial responsibility

Texts are generated by automated language-processing systems using only the information supplied by the user. They are suggestions, not verified content: they may contain errors or wording unsuited to the specific case. Whoever publishes — the patient for reviews, the Customer for replies — remains solely responsible for the published content. The Customer undertakes to read every reply before publishing it.

6. Prohibited uses

The Customer undertakes in particular not to:

• offer money, discounts, gifts or any other benefit in exchange for a review;
• complete the question page on the patient's behalf, or publish reviews in their name;
• send invitations to people who have not genuinely been patients of the practice;
• select invitation recipients on the basis of presumed satisfaction, or discourage in any way the publication of negative opinions;
• paste into the Services identifying data or clinical information about identifiable individuals, beyond the text of the review received;
• use the Services in breach of review platforms' rules, of unfair commercial practice legislation, or of the profession's ethical rules.

Breach of these obligations allows immediate suspension of access, without refund of fees accrued.

7. Free trial

On signing up to Dr. Coro the Customer receives 12 free invitation generations, one-off and non-renewable. The trial requires no card and does not turn into a subscription automatically: once the free generations are used up, creating invitations stops until the Customer subscribes. The reply feature remains available. The trial is limited to one account per organisation and cannot be combined.

8. Fees, invoicing and renewal

• Dr. Coro, monthly subscription: €49 per month, exclusive of applicable taxes.
• Dr. Coro, annual subscription: €490 per year, exclusive of applicable taxes.

All amounts are in euro (EUR). Payment is by card through the payment service provider Stripe; card details are entered on Stripe pages and never pass through our systems. The subscription renews automatically at the end of each period, charged on the same day, until cancelled. The invoice is issued by LDV Consulting FZCO and can be downloaded from the billing portal.

The supplier is established in the United Arab Emirates: for Italian business customers holding a VAT number the supply is outside the scope of Italian VAT under art. 7-ter of Presidential Decree 633/1972, and VAT is accounted for by the customer under the reverse-charge mechanism. Taxes, withholdings or filings required by the law of the Customer's country are borne by the Customer.

If a payment fails, access may be suspended after the second unsuccessful charge attempt and revoked after thirty days. Prices may change with at least thirty days' notice by email: the change applies from the following renewal and the Customer may cancel before it takes effect.

9. Term and cancellation

The subscription has no minimum term. The Customer may cancel at any time, on their own, from the billing portal reachable in the application under «Settings → Subscription → Manage», or by writing to the support address. Cancellation prevents the next renewal: the Service remains usable until the end of the period already paid for. Refund conditions are described on the Payments, renewals and refunds page, which forms an integral part of these terms.

10. Availability of the Services

The Services are provided «as is». We undertake to keep them continuously available, but we do not guarantee uninterrupted, error-free operation: interruptions may occur for maintenance, updates or causes beyond our control, including outages at the third-party providers listed in the privacy notice. Planned interruptions are announced in advance where possible.

11. Intellectual property

The applications, their code, interface, question bank and texts belong to LDV Consulting FZCO. The Customer is granted a non-exclusive, non-transferable right of use limited to the duration of the subscription. Texts produced through the Services may be used freely by whoever publishes them.

12. Personal data protection

Data processing is described in the privacy notice. As regards data collected through invitations to patients, the Customer acts as controller and LDV Consulting FZCO as processor: the processing conditions are those set out in the notice and, on request, in a separate agreement under art. 28 of Regulation (EU) 2016/679.

13. Limitation of liability

To the extent permitted by law, our total liability to the Customer, on any basis, does not exceed the fees paid in the twelve months preceding the event giving rise to the claim. We are in no case liable for a patient's decision to publish or not publish a review, for content published by third parties, for removal or moderation of content by review platforms, or for loss of revenue or reputation.

14. Changes to these terms

We may update these terms for technical, regulatory or product reasons. Material changes are notified by email at least thirty days in advance; using the Service after that date constitutes acceptance. Anyone who does not accept may cancel at no cost.

15. Governing law and jurisdiction

The contract is governed by to be confirmed with legal counsel: laws of the United Arab Emirates or Italian law and the courts of court to be confirmed have exclusive jurisdiction over any dispute. Any mandatory rules that may apply remain unaffected.

16. Contact

For any question about these terms write to ldvconsulting360@gmail.com or see the Contact page.